Legal
Privacy Policy
Last updated: 10 May 2026
Plain English summary: We collect your email and payment details to run your account. We process your YouTube videos through AI to make clips. We don't sell your data to anyone. You can ask us to delete everything at any time.
1. Who We Are
ClipPilot is operated by an individual based in the United Kingdom. Our service is available at getclippilot.com and app.getclippilot.com. For any privacy matters, contact us at hello@getclippilot.com.
2. What Data We Collect
We collect the following information when you use ClipPilot:
- Account data: Your email address and an encrypted (bcrypt-hashed) password when you register
- Payment data: Billing is handled entirely by Stripe. We never see or store your card number — Stripe processes and stores it under their own privacy policy
- Usage data: YouTube URLs you submit, clip generation settings, credits used, and job history
- Content data: Audio transcripts and video clips generated from URLs you provide. These are stored temporarily and deleted after your plan's retention period
- Technical data: IP addresses (for abuse prevention), browser type, and approximate usage timestamps
- Communications: If you email us or sign up for our mailing list, we store your email address and any messages
3. How We Use Your Data
- To provide, operate and improve the ClipPilot service
- To process payments and manage your subscription via Stripe
- To send you transactional emails (receipts, account alerts, job completions) via Resend
- To send you optional marketing emails if you have opted in (you can unsubscribe at any time)
- To detect and prevent abuse, fraud and unauthorised access
- To comply with legal obligations
4. Third-Party Services
ClipPilot uses the following third-party services to operate. Each has its own privacy policy:
We do not sell, rent or share your personal data with any third party for their own marketing purposes.
5. Cookies
We use cookies and similar local storage technologies for the following purposes:
- Essential cookies: Session management and authentication (always active)
- Preference cookies: Remembering your cookie consent choice and UI preferences
- Analytics: Only if you accept cookies — basic page visit data to help us improve the site
You can accept or decline non-essential cookies using the banner shown on your first visit. You can also clear cookies at any time via your browser settings.
6. Data Retention
- Account data: Retained while your account is active and for 90 days after deletion
- Clip files and transcripts: Deleted automatically after your plan's storage period (Free: 3 days, Starter: 7 days, Pro: 14 days, Agency: 30 days)
- Payment records: Retained for 7 years to comply with UK financial regulations
- Abuse / security logs: Retained for 90 days
7. Your Rights (GDPR)
As a UK or EU resident you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your account and associated data ("right to be forgotten")
- Restriction — ask us to pause processing your data in certain circumstances
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interests or for marketing
To exercise any of these rights, email hello@getclippilot.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Security
We take reasonable technical and organisational measures to protect your data, including:
- Passwords stored using bcrypt hashing (never stored in plain text)
- All data in transit encrypted via HTTPS/TLS
- Admin access protected by HMAC-signed session tokens and rate limiting
- API keys and secrets stored as environment variables, never in code
9. Children
ClipPilot is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected such data, please contact us and we will delete it immediately.
10. Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last updated" date at the top. Significant changes will be communicated by email. Continued use of ClipPilot after changes constitutes acceptance of the updated policy.
11. Contact
For any privacy-related questions or requests: hello@getclippilot.com